Yeovil Law Firm Celebrates Award Win!
After only their first year in Yeovil, the team at South West law firm Solicitors Title were thrilled at receiving a Business Excellence Award at this year’s 2014 Western Gazette Business Awards.
Recognising the Best Business Website (a new award this year), the judges were particularly interested in companies which showed they understood how important their website and online presence are as a vital factor in driving their business forward, giving them competitive advantage.
“As a law firm focussed on being as up-to-date as we can be (and therefore having left behind many of the old-fashioned ways of working that the majority of other law firms continue to adopt), our website had to reflect how people now choose to interact” said Richard James, the Partner responsible for marketing at Solicitors Title LLP. “With more people now accessing the internet on mobile devises rather than desktops, the excellent advice and support which we received from Purplebox Media ensured that our new site was designed to be mobile-responsive, meaning that its’ layout is tailored for phones, tablets and other devices that people now choose to use. Led by managing director, Richard Franklin, the Purplebox Media team not only took time to understand our overall strategy but also delivered an online presence which is not only user-friendly and modern but one which intelligently employs search-engine optimisation and facilitates social-media integration; together, we are now helping to lead the way in our industry by fully embracing the latest technology.”
Legal specialism alone is simply not enough to impress clients; they are looking for great customer service which also acknowledges the need for modern businesses to work to a budget; “We therefore work hard to develop long-term relationships with our clients, consistently delivering value for money in addition to excellent advice – much of our work is now based on fixed-fees, for example, as this is what clients tell us they want.”
Proving how we deliver needed to be a key element of our site; it needed to be much more than simply a glossy brochure. “We explained why clients like working with us and backed this up with testimonials in our clients’ own words as we believed this is what prospective clients really judge us on – how we genuinely deliver great service that meets their needs. On our testimonials page itself, we make clear that we appreciate it is how our clients feel after they have worked with us that counts, not how expert we claim to be in certain areas.”
Partner, Janet Milton, former in-house counsel at Bradford & Bingley and who now heads up Solicitors Title LLP’s successful property and lending practice, said “Expanding into a new area is always a big step for any business. For us, however, it was the obvious move to make once Richard joined us; having worked for another firm in Somerset and Dorset. We knew we would need presence in the region, so that clients and contacts could come and see us and we could get out to see them; and only a year after opening our office in Yeovil, feedback suggests we are building a name locally, and this award helps to endorse the fact that our efforts seem to be working!”
“Thursday’s Award Ceremony was an excellent showcase of the quality of business being done in the region and The Western Gazette, alongside Westlands Leisure Complex, should be applauded for organising a truly fantastic and professional event.
“Finally, together with our guests, including Jim Durrant (Handelsbanken), Richard Franklin (Purplebox Media), Alan Bunter (Remous Print), Louise Blackburn (Honour Jewellery) and Brian Ritchie (Raith Associates) who kindly celebrated with us on the night, we congratulate all of the awards finalists and winners and look forward to being back again next year!”