SOLICITORS TITLE in Yeovil is proud to have joined Cancer Research UK’s Free Will Service. The Free Will Service helps people aged over 55 to write or update their will free of charge. It also
The service RFT Technical Ltd received was exceptional. Solicitors Title and Richard James understood our business needs with detailed knowledge of our sector and legal demands; this combined with their GDPR knowledge has been invaluable.
Testimonial – quick and efficient; sector knowledge
Later this month sees the third annual Devon and Somerset Law Society (DASLS) Legal Awards, recognising the contribution that the South West’s numerous law firms bring to our locality.
2nd DASLS Legal Awards Shortlist for Solicitors Title
After only their first year in Yeovil, the team at South West law firm Solicitors Title were thrilled at receiving a Business Excellence Award at this year’s 2014 Western Gazette Business Awards.
Recognising the Best Business Website (a new award this year), the judges were particularly interested in companies which showed they understood how important their website and online presence are as a vital factor in driving their business forward, giving them competitive advantage.
“As a law firm focussed on being as up-to-date as we can be (and therefore having left behind many of the old-fashioned ways of working that the majority of other law firms continue to adopt), our website had to reflect how people now choose to interact” said Richard James, the Partner responsible for marketing at Solicitors Title LLP. “With more people now accessing the internet on mobile devises rather than desktops, the excellent advice and support which we received from Purplebox Media ensured that our new site was designed to be mobile-responsive, meaning that its’ layout is tailored for phones, tablets and other devices that people now choose to use. Led by managing director, Richard Franklin, the Purplebox Media team not only took time to understand our overall strategy but also delivered an online presence which is not only user-friendly and modern but one which intelligently employs search-engine optimisation and facilitates social-media integration; together, we are now helping to lead the way in our industry by fully embracing the latest technology.”
Legal specialism alone is simply not enough to impress clients; they are looking for great customer service which also acknowledges the need for modern businesses to work to a budget; “We therefore work hard to develop long-term relationships with our clients, consistently delivering value for money in addition to excellent advice – much of our work is now based on fixed-fees, for example, as this is what clients tell us they want.”
Proving how we deliver needed to be a key element of our site; it needed to be much more than simply a glossy brochure. “We explained why clients like working with us and backed this up with testimonials in our clients’ own words as we believed this is what prospective clients really judge us on – how we genuinely deliver great service that meets their needs. On our testimonials page itself, we make clear that we appreciate it is how our clients feel after they have worked with us that counts, not how expert we claim to be in certain areas.”
Partner, Janet Milton, former in-house counsel at Bradford & Bingley and who now heads up Solicitors Title LLP’s successful property and lending practice, said “Expanding into a new area is always a big step for any business. For us, however, it was the obvious move to make once Richard joined us; having worked for another firm in Somerset and Dorset. We knew we would need presence in the region, so that clients and contacts could come and see us and we could get out to see them; and only a year after opening our office in Yeovil, feedback suggests we are building a name locally, and this award helps to endorse the fact that our efforts seem to be working!”
“Thursday’s Award Ceremony was an excellent showcase of the quality of business being done in the region and The Western Gazette, alongside Westlands Leisure Complex, should be applauded for organising a truly fantastic and professional event.
“Finally, together with our guests, including Jim Durrant (Handelsbanken), Richard Franklin (Purplebox Media), Alan Bunter (Remous Print), Louise Blackburn (Honour Jewellery) and Brian Ritchie (Raith Associates) who kindly celebrated with us on the night, we congratulate all of the awards finalists and winners and look forward to being back again next year!”
If you buy or sell online, take note! The distance selling laws that governed these transactions changed this month, reports Richard James, a Partner at Yeovil-based Solicitors Title. The new law gives added protection to consumers and will be followed by one of the biggest updates to consumer law in 30 years.
The changes this month mean that consumers now have a longer cooling-off period – 14 days instead of the previous 7 working days – to cancel a purchase made online, or in other situations where the buyer and seller are not face-to-face. To ensure consumers know who they are dealing with, the requirement for up-front information is also extended – on top of a trader’s identity and contact information, sellers must now provide details of any after-sales service, complaints-handling policy or guarantees that will apply – if they don’t, the cancellation period is extended to a year. For traders that don’t comply, they leave themselves open to problems later; perhaps having to refund an item months after it was originally purchased.
But for traders, returns are now fairer. A consumer who chooses to return goods will now have to wait for a refund – either until the goods have been returned or until they have provided some evidence that a return has been made – allowing traders to inspect the goods and in some cases make a deduction for any damage; under the previous regime, this was a costly issue for sellers.
What to do now? Businesses need to consider their sales process and what their online terms currently say – they may not now be compliant. As specialists in online and technology law, Solicitors Title will be rolling out a number of free seminars to update local businesses on the changes and how they apply.